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SHIPPING & REFUND

SHIPPING

We ship both UK & International Delivery. 

Products are shipped within 1-3 days in addition to shipping times. 

Please note: During busy holiday period, postal can be delayed due to ongoing factors such as Royal Mail strike and delays in customs for international orders. We dispatched on time, but postal delays out of our control. Thank you for understanding.

  • Delivery times:

    UK: 3–5 Business Days

    Europe: 5-20 Business Days

    United States: 4-20 Business Days

    Australia: 10-25 Business Days

    Canada: 4-20 Business Days

    Rest of World: 10–25 Business Days

  • Buyers are responsible for import duty, charges or taxes.

  • Since UK exit from the European Union, all Europe orders may now pay additional local charges. Please check with your local customs.

  • Shipping fees are non-refundable for refused or undeliverable items.

  • If you need any changes after placing an order, please drop us an email hello@fayecopapier.com as soon as possible before items are shipped.

RETURN & EXCHANGE

We really hope you love our products, however if you have to, you can return the items within 14 days of receipt. Please contact us within this frame.

  • All returned items must be sent back to us unused and in their original condition/packaging.

  • Buyers are responsible for any return postage costs. Please use the tracked shipping method for any returns in order to avoid items lost.

  • Buyers are responsible for submitting correct information for shipping address. Shipping fees nor product cost are non-refundable for refused, uncollected or undeliverable items for incorrect address given.

  • To start the return process, please contact us at hello@fayecopapier.com

  • Personalised items or items on sale can’t be returned or exchanged (unless they arrive damaged or defective).We reserve the right to refuse an exchange or refund if items are non-saleable.

  • Buyers are responsible for submitting correct information for personalised items.

  • If you need further information on returns, please e-mail us at hello@fayecopapier.com

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